Support

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Which iPhones does it work on?

Any iPhone on iOS 18 or later. On iOS 27 the photo fills the whole card. On earlier versions Wallet shows it as a wide band across the top of the card, because that is the largest photo those versions allow.

Where is my photo after I add it?

In the Wallet app, with your cards and tickets. Where it appears during payment depends on Wallet and how you open it. Several wallet photos share one slot; tap the stack to fan them out.

How do I change a photo or caption?

Open the picture in Wallet Photo, make the change, and tap Add to Apple Wallet again. Confirm the update in Wallet’s system sheet. Draft edits save automatically in the app; they do not change the Wallet pass until you add the update.

How do I remove a photo from Wallet?

In Wallet, open the pass, tap the ••• button, then Pass Details, then Remove Pass. Deleting a picture inside Wallet Photo does not remove the pass from Wallet; that part is yours to do.

The nudge did not appear on my lock screen

Wallet decides when to show a pass; nudges are not scheduled reminders. Dates cover the next ten calendar years, and leap-day dates appear only in leap years. For places it needs Location Services on for Wallet, and you need to be close by. In Wallet, open the pass, tap •••, then Pass Details, and check that Suggest on Lock Screen is on.

"Couldn't make the pass"

The app needs an internet connection for the moment it takes to sign the pass. Check your connection and try again. If it keeps happening, write to us.

What happens to my photos?

Your collection is saved on your phone and may be included in device backups. The selected photo, caption, note and chosen dates/places are processed by our signing server to make a pass; we do not persist those contents there. Infrastructure providers may retain technical logs. Notes and other pass details travel with a shared pass. The full version is on the privacy page.